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Vision

The vision, and the tools to make it happen

A vision should provide an inspiring direction for the future. We also believe that it is important to start addressing ways to use the vision in practice right away. This Vision consists of three parts:

1. The Vision Statement

2. The Vision in Practice - In relation to Target Groups

3. The Vision in Practice - Tools to make it happen.

1. The Vision Statement

"Our vision is that everyone, regardless of background, age, or circumstances, should feel included and secure throughout the process. We aim to create a communication environment where each individual is treated with respect and receives information in a way that suits their specific needs and preferences.

By being attentive and open, we create conditions for all tenants to feel involved and informed from start to finish. The information will be clear, accessible, and tailored to reach everyone, whether through digital channels, physical meetings, or printed materials. We want each person to feel heard and understood, regardless of language, cultural background, or digital literacy.

Our communication is built on trust, transparency, and empathy. This means we actively work to address people's unique challenges – from those with language barriers to those with physical or health-related limitations. We create solutions that ensure everyone can easily access the information they need, at the right time and in the right way.

Through this inclusive and proactive communication, we aim not only to inform but also to build trust and understanding of the project's goals and how it affects each individual. Our vision is that no one should feel left in the dark or excluded, and that everyone should feel confident knowing their unique needs have been considered."

  • Description: Inform about the start, scope, and purpose of the project.

    Project Description: Create a clear description of what is covered in the entire project. Divide the project by property if it involves multiple buildings to make the information more relevant for each resident.

    Timeline: Include an overall timeline that visually shows when different phases will occur. This should be presented weekly to clearly show milestones and when different steps start and finish.

    Milestones: Specify which critical moments are considered milestones, such as when specific parts of the work will begin and end, and ensure that this is presented simply and visually to residents.

    Justification: Early and clear information gives customers an overall understanding and sets expectations at the right level. It prevents worry and serves as a reference point if future conflicts or misunderstandings arise. By being transparent, the risk is reduced that someone will claim they didn't understand or that the information didn't reach them in an accessible way.

    Potential difficult deviations: In addition to the technical and administrative obstacles that may arise, such as permits and supplier issues, deviations can create additional problems for residents. An example is if a person with a disability has planned to move based on the timeline, but the renovation is delayed. How does the property owner handle this, and how should you, as the person responsible for communication, handle the situation? It requires preparation to quickly find solutions and minimize the impact, especially if alternative external accommodations have already been booked.

    Points to consider: It is important to consider that different people need information communicated in different ways. This includes language barriers, age, digital maturity, and other conditions such as mobility impairments or disabilities. Adapt communication channels and formats so that everyone gets access to the information they need in a way that works for them.

  • Description: Inform about the start, scope, and purpose of the project.

    Project Description: Create a clear description of what is covered in the entire project. Divide the project by property if it involves multiple buildings to make the information more relevant for each resident.

    Timeline: Include an overall timeline that visually shows when different phases will occur. This should be presented weekly to clearly show milestones and when different steps start and finish.

    Milestones: Specify which critical moments are considered milestones, such as when specific parts of the work will begin and end, and ensure that this is presented simply and visually to residents.

    Justification: Early and clear information gives customers an overall understanding and sets expectations at the right level. It prevents worry and serves as a reference point if future conflicts or misunderstandings arise. By being transparent, the risk is reduced that someone will claim they didn't understand or that the information didn't reach them in an accessible way.

    Potential difficult deviations: In addition to the technical and administrative obstacles that may arise, such as permits and supplier issues, deviations can create additional problems for residents. An example is if a person with a disability has planned to move based on the timeline, but the renovation is delayed. How does the property owner handle this, and how should you, as the person responsible for communication, handle the situation? It requires preparation to quickly find solutions and minimize the impact, especially if alternative external accommodations have already been booked.

    Points to consider: It is important to consider that different people need information communicated in different ways. This includes language barriers, age, digital maturity, and other conditions such as mobility impairments or disabilities. Adapt communication channels and formats so that everyone gets access to the information they need in a way that works for them.

  • Description: Inform about the start, scope, and purpose of the project.

    Project Description: Create a clear description of what is covered in the entire project. Divide the project by property if it involves multiple buildings to make the information more relevant for each resident.

    Timeline: Include an overall timeline that visually shows when different phases will occur. This should be presented weekly to clearly show milestones and when different steps start and finish.

    Milestones: Specify which critical moments are considered milestones, such as when specific parts of the work will begin and end, and ensure that this is presented simply and visually to residents.

    Justification: Early and clear information gives customers an overall understanding and sets expectations at the right level. It prevents worry and serves as a reference point if future conflicts or misunderstandings arise. By being transparent, the risk is reduced that someone will claim they didn't understand or that the information didn't reach them in an accessible way.

    Potential difficult deviations: In addition to the technical and administrative obstacles that may arise, such as permits and supplier issues, deviations can create additional problems for residents. An example is if a person with a disability has planned to move based on the timeline, but the renovation is delayed. How does the property owner handle this, and how should you, as the person responsible for communication, handle the situation? It requires preparation to quickly find solutions and minimize the impact, especially if alternative external accommodations have already been booked.

    Points to consider: It is important to consider that different people need information communicated in different ways. This includes language barriers, age, digital maturity, and other conditions such as mobility impairments or disabilities. Adapt communication channels and formats so that everyone gets access to the information they need in a way that works for them.

  • Description: Inform about the start, scope, and purpose of the project.

    Project Description: Create a clear description of what is covered in the entire project. Divide the project by property if it involves multiple buildings to make the information more relevant for each resident.

    Timeline: Include an overall timeline that visually shows when different phases will occur. This should be presented weekly to clearly show milestones and when different steps start and finish.

    Milestones: Specify which critical moments are considered milestones, such as when specific parts of the work will begin and end, and ensure that this is presented simply and visually to residents.

    Justification: Early and clear information gives customers an overall understanding and sets expectations at the right level. It prevents worry and serves as a reference point if future conflicts or misunderstandings arise. By being transparent, the risk is reduced that someone will claim they didn't understand or that the information didn't reach them in an accessible way.

    Potential difficult deviations: In addition to the technical and administrative obstacles that may arise, such as permits and supplier issues, deviations can create additional problems for residents. An example is if a person with a disability has planned to move based on the timeline, but the renovation is delayed. How does the property owner handle this, and how should you, as the person responsible for communication, handle the situation? It requires preparation to quickly find solutions and minimize the impact, especially if alternative external accommodations have already been booked.

    Points to consider: It is important to consider that different people need information communicated in different ways. This includes language barriers, age, digital maturity, and other conditions such as mobility impairments or disabilities. Adapt communication channels and formats so that everyone gets access to the information they need in a way that works for them.

  • Description: Inform about the start, scope, and purpose of the project.

    Project Description: Create a clear description of what is covered in the entire project. Divide the project by property if it involves multiple buildings to make the information more relevant for each resident.

    Timeline: Include an overall timeline that visually shows when different phases will occur. This should be presented weekly to clearly show milestones and when different steps start and finish.

    Milestones: Specify which critical moments are considered milestones, such as when specific parts of the work will begin and end, and ensure that this is presented simply and visually to residents.

    Justification: Early and clear information gives customers an overall understanding and sets expectations at the right level. It prevents worry and serves as a reference point if future conflicts or misunderstandings arise. By being transparent, the risk is reduced that someone will claim they didn't understand or that the information didn't reach them in an accessible way.

    Potential difficult deviations: In addition to the technical and administrative obstacles that may arise, such as permits and supplier issues, deviations can create additional problems for residents. An example is if a person with a disability has planned to move based on the timeline, but the renovation is delayed. How does the property owner handle this, and how should you, as the person responsible for communication, handle the situation? It requires preparation to quickly find solutions and minimize the impact, especially if alternative external accommodations have already been booked.

    Points to consider: It is important to consider that different people need information communicated in different ways. This includes language barriers, age, digital maturity, and other conditions such as mobility impairments or disabilities. Adapt communication channels and formats so that everyone gets access to the information they need in a way that works for them.

  • Description: Inform about the start, scope, and purpose of the project.

    Project Description: Create a clear description of what is covered in the entire project. Divide the project by property if it involves multiple buildings to make the information more relevant for each resident.

    Timeline: Include an overall timeline that visually shows when different phases will occur. This should be presented weekly to clearly show milestones and when different steps start and finish.

    Milestones: Specify which critical moments are considered milestones, such as when specific parts of the work will begin and end, and ensure that this is presented simply and visually to residents.

    Justification: Early and clear information gives customers an overall understanding and sets expectations at the right level. It prevents worry and serves as a reference point if future conflicts or misunderstandings arise. By being transparent, the risk is reduced that someone will claim they didn't understand or that the information didn't reach them in an accessible way.

    Potential difficult deviations: In addition to the technical and administrative obstacles that may arise, such as permits and supplier issues, deviations can create additional problems for residents. An example is if a person with a disability has planned to move based on the timeline, but the renovation is delayed. How does the property owner handle this, and how should you, as the person responsible for communication, handle the situation? It requires preparation to quickly find solutions and minimize the impact, especially if alternative external accommodations have already been booked.

    Points to consider: It is important to consider that different people need information communicated in different ways. This includes language barriers, age, digital maturity, and other conditions such as mobility impairments or disabilities. Adapt communication channels and formats so that everyone gets access to the information they need in a way that works for them.

  • Description: Inform about the start, scope, and purpose of the project.

    Project Description: Create a clear description of what is covered in the entire project. Divide the project by property if it involves multiple buildings to make the information more relevant for each resident.

    Timeline: Include an overall timeline that visually shows when different phases will occur. This should be presented weekly to clearly show milestones and when different steps start and finish.

    Milestones: Specify which critical moments are considered milestones, such as when specific parts of the work will begin and end, and ensure that this is presented simply and visually to residents.

    Justification: Early and clear information gives customers an overall understanding and sets expectations at the right level. It prevents worry and serves as a reference point if future conflicts or misunderstandings arise. By being transparent, the risk is reduced that someone will claim they didn't understand or that the information didn't reach them in an accessible way.

    Potential difficult deviations: In addition to the technical and administrative obstacles that may arise, such as permits and supplier issues, deviations can create additional problems for residents. An example is if a person with a disability has planned to move based on the timeline, but the renovation is delayed. How does the property owner handle this, and how should you, as the person responsible for communication, handle the situation? It requires preparation to quickly find solutions and minimize the impact, especially if alternative external accommodations have already been booked.

    Points to consider: It is important to consider that different people need information communicated in different ways. This includes language barriers, age, digital maturity, and other conditions such as mobility impairments or disabilities. Adapt communication channels and formats so that everyone gets access to the information they need in a way that works for them.

  • Description: Inform about the start, scope, and purpose of the project.

    Project Description: Create a clear description of what is covered in the entire project. Divide the project by property if it involves multiple buildings to make the information more relevant for each resident.

    Timeline: Include an overall timeline that visually shows when different phases will occur. This should be presented weekly to clearly show milestones and when different steps start and finish.

    Milestones: Specify which critical moments are considered milestones, such as when specific parts of the work will begin and end, and ensure that this is presented simply and visually to residents.

    Justification: Early and clear information gives customers an overall understanding and sets expectations at the right level. It prevents worry and serves as a reference point if future conflicts or misunderstandings arise. By being transparent, the risk is reduced that someone will claim they didn't understand or that the information didn't reach them in an accessible way.

    Potential difficult deviations: In addition to the technical and administrative obstacles that may arise, such as permits and supplier issues, deviations can create additional problems for residents. An example is if a person with a disability has planned to move based on the timeline, but the renovation is delayed. How does the property owner handle this, and how should you, as the person responsible for communication, handle the situation? It requires preparation to quickly find solutions and minimize the impact, especially if alternative external accommodations have already been booked.

    Points to consider: It is important to consider that different people need information communicated in different ways. This includes language barriers, age, digital maturity, and other conditions such as mobility impairments or disabilities. Adapt communication channels and formats so that everyone gets access to the information they need in a way that works for them.

2. The Vision in Practice - In relation to Target Groups

  • Description: Inform about the start, scope, and purpose of the project.

    Project Description: Create a clear description of what is covered in the entire project. Divide the project by property if it involves multiple buildings to make the information more relevant for each resident.

    Timeline: Include an overall timeline that visually shows when different phases will occur. This should be presented weekly to clearly show milestones and when different steps start and finish.

    Milestones: Specify which critical moments are considered milestones, such as when specific parts of the work will begin and end, and ensure that this is presented simply and visually to residents.

    Justification: Early and clear information gives customers an overall understanding and sets expectations at the right level. It prevents worry and serves as a reference point if future conflicts or misunderstandings arise. By being transparent, the risk is reduced that someone will claim they didn't understand or that the information didn't reach them in an accessible way.

    Points to consider: It is important to consider that different people need information communicated in different ways. This includes language barriers, age, digital maturity, and other conditions such as mobility impairments or disabilities. Adapt communication channels and formats so that everyone gets access to the information they need in a way that works for them.

    Potential difficult deviations: In addition to the technical and administrative obstacles that may arise, such as permits and supplier issues, deviations can create additional problems for residents. An example is if a person with a disability has planned to move based on the timeline, but the renovation is delayed. How does the property owner handle this, and how should you, as the person responsible for communication, handle the situation? It requires preparation to quickly find solutions and minimize the impact, especially if alternative external accommodations have already been booked.

  • Description: Inform about the start, scope, and purpose of the project.

    Project Description: Create a clear description of what is covered in the entire project. Divide the project by property if it involves multiple buildings to make the information more relevant for each resident.

    Timeline: Include an overall timeline that visually shows when different phases will occur. This should be presented weekly to clearly show milestones and when different steps start and finish.

    Milestones: Specify which critical moments are considered milestones, such as when specific parts of the work will begin and end, and ensure that this is presented simply and visually to residents.

    Justification: Early and clear information gives customers an overall understanding and sets expectations at the right level. It prevents worry and serves as a reference point if future conflicts or misunderstandings arise. By being transparent, the risk is reduced that someone will claim they didn't understand or that the information didn't reach them in an accessible way.

    Points to consider: It is important to consider that different people need information communicated in different ways. This includes language barriers, age, digital maturity, and other conditions such as mobility impairments or disabilities. Adapt communication channels and formats so that everyone gets access to the information they need in a way that works for them.

    Potential difficult deviations: In addition to the technical and administrative obstacles that may arise, such as permits and supplier issues, deviations can create additional problems for residents. An example is if a person with a disability has planned to move based on the timeline, but the renovation is delayed. How does the property owner handle this, and how should you, as the person responsible for communication, handle the situation? It requires preparation to quickly find solutions and minimize the impact, especially if alternative external accommodations have already been booked.

  • Description: Inform about the start, scope, and purpose of the project.

    Project Description: Create a clear description of what is covered in the entire project. Divide the project by property if it involves multiple buildings to make the information more relevant for each resident.

    Timeline: Include an overall timeline that visually shows when different phases will occur. This should be presented weekly to clearly show milestones and when different steps start and finish.

    Milestones: Specify which critical moments are considered milestones, such as when specific parts of the work will begin and end, and ensure that this is presented simply and visually to residents.

    Justification: Early and clear information gives customers an overall understanding and sets expectations at the right level. It prevents worry and serves as a reference point if future conflicts or misunderstandings arise. By being transparent, the risk is reduced that someone will claim they didn't understand or that the information didn't reach them in an accessible way.

    Points to consider: It is important to consider that different people need information communicated in different ways. This includes language barriers, age, digital maturity, and other conditions such as mobility impairments or disabilities. Adapt communication channels and formats so that everyone gets access to the information they need in a way that works for them.

    Potential difficult deviations: In addition to the technical and administrative obstacles that may arise, such as permits and supplier issues, deviations can create additional problems for residents. An example is if a person with a disability has planned to move based on the timeline, but the renovation is delayed. How does the property owner handle this, and how should you, as the person responsible for communication, handle the situation? It requires preparation to quickly find solutions and minimize the impact, especially if alternative external accommodations have already been booked.

  • Description: Inform about the start, scope, and purpose of the project.

    Project Description: Create a clear description of what is covered in the entire project. Divide the project by property if it involves multiple buildings to make the information more relevant for each resident.

    Timeline: Include an overall timeline that visually shows when different phases will occur. This should be presented weekly to clearly show milestones and when different steps start and finish.

    Milestones: Specify which critical moments are considered milestones, such as when specific parts of the work will begin and end, and ensure that this is presented simply and visually to residents.

    Justification: Early and clear information gives customers an overall understanding and sets expectations at the right level. It prevents worry and serves as a reference point if future conflicts or misunderstandings arise. By being transparent, the risk is reduced that someone will claim they didn't understand or that the information didn't reach them in an accessible way.

    Points to consider: It is important to consider that different people need information communicated in different ways. This includes language barriers, age, digital maturity, and other conditions such as mobility impairments or disabilities. Adapt communication channels and formats so that everyone gets access to the information they need in a way that works for them.

    Potential difficult deviations: In addition to the technical and administrative obstacles that may arise, such as permits and supplier issues, deviations can create additional problems for residents. An example is if a person with a disability has planned to move based on the timeline, but the renovation is delayed. How does the property owner handle this, and how should you, as the person responsible for communication, handle the situation? It requires preparation to quickly find solutions and minimize the impact, especially if alternative external accommodations have already been booked.

  • Description: Inform about the start, scope, and purpose of the project.

    Project Description: Create a clear description of what is covered in the entire project. Divide the project by property if it involves multiple buildings to make the information more relevant for each resident.

    Timeline: Include an overall timeline that visually shows when different phases will occur. This should be presented weekly to clearly show milestones and when different steps start and finish.

    Milestones: Specify which critical moments are considered milestones, such as when specific parts of the work will begin and end, and ensure that this is presented simply and visually to residents.

    Justification: Early and clear information gives customers an overall understanding and sets expectations at the right level. It prevents worry and serves as a reference point if future conflicts or misunderstandings arise. By being transparent, the risk is reduced that someone will claim they didn't understand or that the information didn't reach them in an accessible way.

    Points to consider: It is important to consider that different people need information communicated in different ways. This includes language barriers, age, digital maturity, and other conditions such as mobility impairments or disabilities. Adapt communication channels and formats so that everyone gets access to the information they need in a way that works for them.

    Potential difficult deviations: In addition to the technical and administrative obstacles that may arise, such as permits and supplier issues, deviations can create additional problems for residents. An example is if a person with a disability has planned to move based on the timeline, but the renovation is delayed. How does the property owner handle this, and how should you, as the person responsible for communication, handle the situation? It requires preparation to quickly find solutions and minimize the impact, especially if alternative external accommodations have already been booked.

  • Description: Inform about the start, scope, and purpose of the project.

    Project Description: Create a clear description of what is covered in the entire project. Divide the project by property if it involves multiple buildings to make the information more relevant for each resident.

    Timeline: Include an overall timeline that visually shows when different phases will occur. This should be presented weekly to clearly show milestones and when different steps start and finish.

    Milestones: Specify which critical moments are considered milestones, such as when specific parts of the work will begin and end, and ensure that this is presented simply and visually to residents.

    Justification: Early and clear information gives customers an overall understanding and sets expectations at the right level. It prevents worry and serves as a reference point if future conflicts or misunderstandings arise. By being transparent, the risk is reduced that someone will claim they didn't understand or that the information didn't reach them in an accessible way.

    Points to consider: It is important to consider that different people need information communicated in different ways. This includes language barriers, age, digital maturity, and other conditions such as mobility impairments or disabilities. Adapt communication channels and formats so that everyone gets access to the information they need in a way that works for them.

    Potential difficult deviations: In addition to the technical and administrative obstacles that may arise, such as permits and supplier issues, deviations can create additional problems for residents. An example is if a person with a disability has planned to move based on the timeline, but the renovation is delayed. How does the property owner handle this, and how should you, as the person responsible for communication, handle the situation? It requires preparation to quickly find solutions and minimize the impact, especially if alternative external accommodations have already been booked.

  • Description: Inform about the start, scope, and purpose of the project.

    Project Description: Create a clear description of what is covered in the entire project. Divide the project by property if it involves multiple buildings to make the information more relevant for each resident.

    Timeline: Include an overall timeline that visually shows when different phases will occur. This should be presented weekly to clearly show milestones and when different steps start and finish.

    Milestones: Specify which critical moments are considered milestones, such as when specific parts of the work will begin and end, and ensure that this is presented simply and visually to residents.

    Justification: Early and clear information gives customers an overall understanding and sets expectations at the right level. It prevents worry and serves as a reference point if future conflicts or misunderstandings arise. By being transparent, the risk is reduced that someone will claim they didn't understand or that the information didn't reach them in an accessible way.

    Points to consider: It is important to consider that different people need information communicated in different ways. This includes language barriers, age, digital maturity, and other conditions such as mobility impairments or disabilities. Adapt communication channels and formats so that everyone gets access to the information they need in a way that works for them.

    Potential difficult deviations: In addition to the technical and administrative obstacles that may arise, such as permits and supplier issues, deviations can create additional problems for residents. An example is if a person with a disability has planned to move based on the timeline, but the renovation is delayed. How does the property owner handle this, and how should you, as the person responsible for communication, handle the situation? It requires preparation to quickly find solutions and minimize the impact, especially if alternative external accommodations have already been booked.

  • Description: Inform about the start, scope, and purpose of the project.

    Project Description: Create a clear description of what is covered in the entire project. Divide the project by property if it involves multiple buildings to make the information more relevant for each resident.

    Timeline: Include an overall timeline that visually shows when different phases will occur. This should be presented weekly to clearly show milestones and when different steps start and finish.

    Milestones: Specify which critical moments are considered milestones, such as when specific parts of the work will begin and end, and ensure that this is presented simply and visually to residents.

    Justification: Early and clear information gives customers an overall understanding and sets expectations at the right level. It prevents worry and serves as a reference point if future conflicts or misunderstandings arise. By being transparent, the risk is reduced that someone will claim they didn't understand or that the information didn't reach them in an accessible way.

    Points to consider: It is important to consider that different people need information communicated in different ways. This includes language barriers, age, digital maturity, and other conditions such as mobility impairments or disabilities. Adapt communication channels and formats so that everyone gets access to the information they need in a way that works for them.

    Potential difficult deviations: In addition to the technical and administrative obstacles that may arise, such as permits and supplier issues, deviations can create additional problems for residents. An example is if a person with a disability has planned to move based on the timeline, but the renovation is delayed. How does the property owner handle this, and how should you, as the person responsible for communication, handle the situation? It requires preparation to quickly find solutions and minimize the impact, especially if alternative external accommodations have already been booked.

  • Description: Inform about the start, scope, and purpose of the project.

    Project Description: Create a clear description of what is covered in the entire project. Divide the project by property if it involves multiple buildings to make the information more relevant for each resident.

    Timeline: Include an overall timeline that visually shows when different phases will occur. This should be presented weekly to clearly show milestones and when different steps start and finish.

    Milestones: Specify which critical moments are considered milestones, such as when specific parts of the work will begin and end, and ensure that this is presented simply and visually to residents.

    Justification: Early and clear information gives customers an overall understanding and sets expectations at the right level. It prevents worry and serves as a reference point if future conflicts or misunderstandings arise. By being transparent, the risk is reduced that someone will claim they didn't understand or that the information didn't reach them in an accessible way.

    Points to consider: It is important to consider that different people need information communicated in different ways. This includes language barriers, age, digital maturity, and other conditions such as mobility impairments or disabilities. Adapt communication channels and formats so that everyone gets access to the information they need in a way that works for them.

    Potential difficult deviations: In addition to the technical and administrative obstacles that may arise, such as permits and supplier issues, deviations can create additional problems for residents. An example is if a person with a disability has planned to move based on the timeline, but the renovation is delayed. How does the property owner handle this, and how should you, as the person responsible for communication, handle the situation? It requires preparation to quickly find solutions and minimize the impact, especially if alternative external accommodations have already been booked.

  • Description: Inform about the start, scope, and purpose of the project.

    Project Description: Create a clear description of what is covered in the entire project. Divide the project by property if it involves multiple buildings to make the information more relevant for each resident.

    Timeline: Include an overall timeline that visually shows when different phases will occur. This should be presented weekly to clearly show milestones and when different steps start and finish.

    Milestones: Specify which critical moments are considered milestones, such as when specific parts of the work will begin and end, and ensure that this is presented simply and visually to residents.

    Justification: Early and clear information gives customers an overall understanding and sets expectations
    at the right level. It prevents worry and serves as a reference point if future conflicts or misunderstandings arise. By being transparent, the risk is reduced that someone will claim they didn't understand or that the information didn't reach them in an accessible way.

    Points to consider: It is important to consider that different people need information communicated in different ways. This includes language barriers, age, digital maturity, and other conditions such as mobility impairments or disabilities. Adapt communication channels and formats so that everyone gets access to the information they need in a way that works for them.

    Potential difficult deviations: In addition to the technical and administrative obstacles that may arise, such as permits and supplier issues, deviations can create additional problems for residents. An example is if a person with a disability has planned to move based on the timeline, but the renovation is delayed. How does the property owner handle this, and how should you, as the person responsible for communication, handle the situation? It requires preparation to quickly find solutions and minimize the impact, especially if alternative external accommodations have already been booked.

  • Description: Inform about the start, scope, and purpose of the project.

    Project Description: Create a clear description of what is covered in the entire project. Divide the project by property if it involves multiple buildings to make the information more relevant for each resident.

    Timeline: Include an overall timeline that visually shows when different phases will occur. This should be presented weekly to clearly show milestones and when different steps start and finish.

    Milestones: Specify which critical moments are considered milestones, such as when specific parts of the work will begin and end, and ensure that this is presented simply and visually to residents.

    Justification: Early and clear information gives customers an overall understanding and sets expectations
    at the right level. It prevents worry and serves as a reference point if future conflicts or misunderstandings arise. By being transparent, the risk is reduced that someone will claim they didn't understand or that the information didn't reach them in an accessible way.

    Points to consider: It is important to consider that different people need information communicated in different ways. This includes language barriers, age, digital maturity, and other conditions such as mobility impairments or disabilities. Adapt communication channels and formats so that everyone gets access to the information they need in a way that works for them.

    Potential difficult deviations: In addition to the technical and administrative obstacles that may arise, such as permits and supplier issues, deviations can create additional problems for residents. An example is if a person with a disability has planned to move based on the timeline, but the renovation is delayed. How does the property owner handle this, and how should you, as the person responsible for communication, handle the situation? It requires preparation to quickly find solutions and minimize the impact, especially if alternative external accommodations have already been booked.

  • Description: Inform about the start, scope, and purpose of the project.

    Project Description: Create a clear description of what is covered in the entire project. Divide the project by property if it involves multiple buildings to make the information more relevant for each resident.

    Timeline: Include an overall timeline that visually shows when different phases will occur. This should be presented weekly to clearly show milestones and when different steps start and finish.

    Milestones: Specify which critical moments are considered milestones, such as when specific parts of the work will begin and end, and ensure that this is presented simply and visually to residents.

    Justification: Early and clear information gives customers an overall understanding and sets expectations
    at the right level. It prevents worry and serves as a reference point if future conflicts or misunderstandings arise. By being transparent, the risk is reduced that someone will claim they didn't understand or that the information didn't reach them in an accessible way.

    Points to consider: It is important to consider that different people need information communicated in different ways. This includes language barriers, age, digital maturity, and other conditions such as mobility impairments or disabilities. Adapt communication channels and formats so that everyone gets access to the information they need in a way that works for them.

    Potential difficult deviations: In addition to the technical and administrative obstacles that may arise, such as permits and supplier issues, deviations can create additional problems for residents. An example is if a person with a disability has planned to move based on the timeline, but the renovation is delayed. How does the property owner handle this, and how should you, as the person responsible for communication, handle the situation? It requires preparation to quickly find solutions and minimize the impact, especially if alternative external accommodations have already been booked.

  • Description: Inform about the start, scope, and purpose of the project.

    Project Description: Create a clear description of what is covered in the entire project. Divide the project by property if it involves multiple buildings to make the information more relevant for each resident.

    Timeline: Include an overall timeline that visually shows when different phases will occur. This should be presented weekly to clearly show milestones and when different steps start and finish.

    Milestones: Specify which critical moments are considered milestones, such as when specific parts of the work will begin and end, and ensure that this is presented simply and visually to residents.

    Justification: Early and clear information gives customers an overall understanding and sets expectations
    at the right level. It prevents worry and serves as a reference point if future conflicts or misunderstandings arise. By being transparent, the risk is reduced that someone will claim they didn't understand or that the information didn't reach them in an accessible way.

    Points to consider: It is important to consider that different people need information communicated in different ways. This includes language barriers, age, digital maturity, and other conditions such as mobility impairments or disabilities. Adapt communication channels and formats so that everyone gets access to the information they need in a way that works for them.

    Potential difficult deviations: In addition to the technical and administrative obstacles that may arise, such as permits and supplier issues, deviations can create additional problems for residents. An example is if a person with a disability has planned to move based on the timeline, but the renovation is delayed. How does the property owner handle this, and how should you, as the person responsible for communication, handle the situation? It requires preparation to quickly find solutions and minimize the impact, especially if alternative external accommodations have already been booked.

3. The Vision in Practice - The Tools to make it happen

To achieve the vision and effectively address the needs of different target groups, various tools and materials tailored to each group's requirements are essential. Below is a summary of the key practical tools and the materials that should be developed to meet the goals:

    • Regular digital updates (weekly newsletters, SMS reminders).

    • An up-to-date and clear FAQ section on the project website.

    • Video recordings of information sessions and webinars.

    • Clear digital brochures and schedules for email distribution.

    Materials to Develop:

    • SMS System: For short, instant updates delivered directly to tenants' phones.

    • Email Platform: For detailed updates and distribution of documents like schedules and meeting invitations.

    • Apps (e.g., WhatsApp, Messenger): For quick and informal communication, especially for younger groups who prefer these channels.

    • Project Website/Portal: A centralized hub with all relevant information, including FAQs, schedules, recorded meetings, and contact details.

    • Meeting Recording Tools: To record information sessions and make them available online afterward.

    Tools:

    Target Audience:

    Younger adults, middle-aged adults, and workers with irregular schedules.

    Tools:

    • SMS System: For short, instant updates delivered directly to tenants' phones.

    • Email Platform: For detailed updates and distribution of documents like schedules and meeting invitations.

    • Apps (e.g., WhatsApp, Messenger): For quick and informal communication, especially for younger groups who prefer these channels.

    • Project Website/Portal: A centralized hub with all relevant information, including FAQs, schedules, recorded meetings, and contact details.

    • Meeting Recording Tools: To record information sessions and make them available online afterward.

    Materials to Develop:

    • Regular digital updates (weekly newsletters, SMS reminders).

    • An up-to-date and clear FAQ section on the project website.

    • Video recordings of information sessions and webinars.

    • Clear digital brochures and schedules for email distribution.

    • Regular digital updates (weekly newsletters, SMS reminders).

    • An up-to-date and clear FAQ section on the project website.

    • Video recordings of information sessions and webinars.

    • Clear digital brochures and schedules for email distribution.

    Materials to Develop:

    • SMS System: For short, instant updates delivered directly to tenants' phones.

    • Email Platform: For detailed updates and distribution of documents like schedules and meeting invitations.

    • Apps (e.g., WhatsApp, Messenger): For quick and informal communication, especially for younger groups who prefer these channels.

    • Project Website/Portal: A centralized hub with all relevant information, including FAQs, schedules, recorded meetings, and contact details.

    • Meeting Recording Tools: To record information sessions and make them available online afterward.

    Tools:

    Target Audience:

    Younger adults, middle-aged adults, and workers with irregular schedules.

    Tools:

    • SMS System: For short, instant updates delivered directly to tenants' phones.

    • Email Platform: For detailed updates and distribution of documents like schedules and meeting invitations.

    • Apps (e.g., WhatsApp, Messenger): For quick and informal communication, especially for younger groups who prefer these channels.

    • Project Website/Portal: A centralized hub with all relevant information, including FAQs, schedules, recorded meetings, and contact details.

    • Meeting Recording Tools: To record information sessions and make them available online afterward.

    Materials to Develop:

    • Regular digital updates (weekly newsletters, SMS reminders).

    • An up-to-date and clear FAQ section on the project website.

    • Video recordings of information sessions and webinars.

    • Clear digital brochures and schedules for email distribution.

    • Regular digital updates (weekly newsletters, SMS reminders).

    • An up-to-date and clear FAQ section on the project website.

    • Video recordings of information sessions and webinars.

    • Clear digital brochures and schedules for email distribution.

    Materials to Develop:

    • SMS System: For short, instant updates delivered directly to tenants' phones.

    • Email Platform: For detailed updates and distribution of documents like schedules and meeting invitations.

    • Apps (e.g., WhatsApp, Messenger): For quick and informal communication, especially for younger groups who prefer these channels.

    • Project Website/Portal: A centralized hub with all relevant information, including FAQs, schedules, recorded meetings, and contact details.

    • Meeting Recording Tools: To record information sessions and make them available online afterward.

    Tools:

    Target Audience:

    Younger adults, middle-aged adults, and workers with irregular schedules.

    Tools:

    • SMS System: For short, instant updates delivered directly to tenants' phones.

    • Email Platform: For detailed updates and distribution of documents like schedules and meeting invitations.

    • Apps (e.g., WhatsApp, Messenger): For quick and informal communication, especially for younger groups who prefer these channels.

    • Project Website/Portal: A centralized hub with all relevant information, including FAQs, schedules, recorded meetings, and contact details.

    • Meeting Recording Tools: To record information sessions and make them available online afterward.

    Materials to Develop:

    • Regular digital updates (weekly newsletters, SMS reminders).

    • An up-to-date and clear FAQ section on the project website.

    • Video recordings of information sessions and webinars.

    • Clear digital brochures and schedules for email distribution.

    • Regular digital updates (weekly newsletters, SMS reminders).

    • An up-to-date and clear FAQ section on the project website.

    • Video recordings of information sessions and webinars.

    • Clear digital brochures and schedules for email distribution.

    Materials to Develop:

    • SMS System: For short, instant updates delivered directly to tenants' phones.

    • Email Platform: For detailed updates and distribution of documents like schedules and meeting invitations.

    • Apps (e.g., WhatsApp, Messenger): For quick and informal communication, especially for younger groups who prefer these channels.

    • Project Website/Portal: A centralized hub with all relevant information, including FAQs, schedules, recorded meetings, and contact details.

    • Meeting Recording Tools: To record information sessions and make them available online afterward.

    Tools:

    Target Audience:

    Younger adults, middle-aged adults, and workers with irregular schedules.

    Tools:

    • SMS System: For short, instant updates delivered directly to tenants' phones.

    • Email Platform: For detailed updates and distribution of documents like schedules and meeting invitations.

    • Apps (e.g., WhatsApp, Messenger): For quick and informal communication, especially for younger groups who prefer these channels.

    • Project Website/Portal: A centralized hub with all relevant information, including FAQs, schedules, recorded meetings, and contact details.

    • Meeting Recording Tools: To record information sessions and make them available online afterward.

    Materials to Develop:

    • Regular digital updates (weekly newsletters, SMS reminders).

    • An up-to-date and clear FAQ section on the project website.

    • Video recordings of information sessions and webinars.

    • Clear digital brochures and schedules for email distribution.

    • Regular digital updates (weekly newsletters, SMS reminders).

    • An up-to-date and clear FAQ section on the project website.

    • Video recordings of information sessions and webinars.

    • Clear digital brochures and schedules for email distribution.

    Materials to Develop:

    • SMS System: For short, instant updates delivered directly to tenants' phones.

    • Email Platform: For detailed updates and distribution of documents like schedules and meeting invitations.

    • Apps (e.g., WhatsApp, Messenger): For quick and informal communication, especially for younger groups who prefer these channels.

    • Project Website/Portal: A centralized hub with all relevant information, including FAQs, schedules, recorded meetings, and contact details.

    • Meeting Recording Tools: To record information sessions and make them available online afterward.

    Tools:

    Target Audience:

    Younger adults, middle-aged adults, and workers with irregular schedules.

    Tools:

    • SMS System: For short, instant updates delivered directly to tenants' phones.

    • Email Platform: For detailed updates and distribution of documents like schedules and meeting invitations.

    • Apps (e.g., WhatsApp, Messenger): For quick and informal communication, especially for younger groups who prefer these channels.

    • Project Website/Portal: A centralized hub with all relevant information, including FAQs, schedules, recorded meetings, and contact details.

    • Meeting Recording Tools: To record information sessions and make them available online afterward.

    Materials to Develop:

    • Regular digital updates (weekly newsletters, SMS reminders).

    • An up-to-date and clear FAQ section on the project website.

    • Video recordings of information sessions and webinars.

    • Clear digital brochures and schedules for email distribution.

Summary of Practical Tools and Materials:

Digital Tools: SMS, email, apps, recording tools, digital meetings, FAQ websites.

Printed Materials: Brochures, schedules, signs, mailings, printed meeting minutes.

Meeting Tools: Accessible venues, interpreters, visual aids, customized presentations.

Personal Contact: Phone centers, home visits, contact persons for special needs.

Feedback System: Digital and physical surveys, phone interviews.

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