The Checklist
Nine essential categories and how to approach them
The Checklist
Nine essential categories and how to approach them
Description: Inform about the start, scope, and purpose of the project.
Project Description: Create a clear description of what is covered in the entire project. Divide the project by property if it involves multiple buildings to make the information more relevant for each resident.
Justification: Early and clear information gives customers an overall understanding and sets expectations
at the right level. It prevents worry and serves as a reference point if future conflicts or misunderstandings arise. By being transparent, the risk is reduced that someone will claim they didn't understand or that the information didn't reach them in an accessible way.Points to consider: It is important to consider that different people need information communicated in different ways. This includes language barriers, age, digital maturity, and other conditions such as mobility impairments or disabilities. Adapt communication channels and formats so that everyone gets access to the information they need in a way that works for them.
Potential difficult deviations: In addition to the technical and administrative obstacles that may arise, such as permits and supplier issues, deviations can create additional problems for residents. An example is if a person with a disability has planned to move based on the timeline, but the renovation is delayed. How does the property owner handle this, and how should you, as the person responsible for communication, handle the situation? It requires preparation to quickly find solutions and minimize the impact, especially if alternative external accommodations have already been booked.
Milestones: Specify which critical moments are considered milestones, such as when specific parts of the work will begin and end, and ensure that this is presented simply and visually to residents.
Timeline: Include an overall timeline that visually shows when different phases will occur. This should be presented weekly to clearly show milestones and when different steps start and finish.
Description: Inform about the start, scope, and purpose of the project.
Project Description: Create a clear description of what is covered in the entire project. Divide the project by property if it involves multiple buildings to make the information more relevant for each resident.
Justification: Early and clear information gives customers an overall understanding and sets expectations at the right level. It prevents worry and serves as a reference point if future conflicts or misunderstandings arise. By being transparent, the risk is reduced that someone will claim they didn't understand or that the information didn't reach them in an accessible way.
Points to consider: It is important to consider that different people need information communicated in different ways. This includes language barriers, age, digital maturity, and other conditions such as mobility impairments or disabilities. Adapt communication channels and formats so that everyone gets access to the information they need in a way that works for them.
Potential difficult deviations: In addition to the technical and administrative obstacles that may arise, such as permits and supplier issues, deviations can create additional problems for residents. An example is if a person with a disability has planned to move based on the timeline, but the renovation is delayed. How does the property owner handle this, and how should you, as the person responsible for communication, handle the situation? It requires preparation to quickly find solutions and minimize the impact, especially if alternative external accommodations have already been booked.
Milestones: Specify which critical moments are considered milestones, such as when specific parts of the work will begin and end, and ensure that this is presented simply and visually to residents.
Timeline: Include an overall timeline that visually shows when different phases will occur. This should be presented weekly to clearly show milestones and when different steps start and finish.
Description: Inform about the start, scope, and purpose of the project.
Project Description: Create a clear description of what is covered in the entire project. Divide the project by property if it involves multiple buildings to make the information more relevant for each resident.
Justification: Early and clear information gives customers an overall understanding and sets expectations
at the right level. It prevents worry and serves as a reference point if future conflicts or misunderstandings arise. By being transparent, the risk is reduced that someone will claim they didn't understand or that the information didn't reach them in an accessible way.Points to consider: It is important to consider that different people need information communicated in different ways. This includes language barriers, age, digital maturity, and other conditions such as mobility impairments or disabilities. Adapt communication channels and formats so that everyone gets access to the information they need in a way that works for them.
Potential difficult deviations: In addition to the technical and administrative obstacles that may arise, such as permits and supplier issues, deviations can create additional problems for residents. An example is if a person with a disability has planned to move based on the timeline, but the renovation is delayed. How does the property owner handle this, and how should you, as the person responsible for communication, handle the situation? It requires preparation to quickly find solutions and minimize the impact, especially if alternative external accommodations have already been booked.
Milestones: Specify which critical moments are considered milestones, such as when specific parts of the work will begin and end, and ensure that this is presented simply and visually to residents.
Timeline: Include an overall timeline that visually shows when different phases will occur. This should be presented weekly to clearly show milestones and when different steps start and finish.
Description: Inform about the start, scope, and purpose of the project.
Project Description: Create a clear description of what is covered in the entire project. Divide the project by property if it involves multiple buildings to make the information more relevant for each resident.
Justification: Early and clear information gives customers an overall understanding and sets expectations at the right level. It prevents worry and serves as a reference point if future conflicts or misunderstandings arise. By being transparent, the risk is reduced that someone will claim they didn't understand or that the information didn't reach them in an accessible way.
Points to consider: It is important to consider that different people need information communicated in different ways. This includes language barriers, age, digital maturity, and other conditions such as mobility impairments or disabilities. Adapt communication channels and formats so that everyone gets access to the information they need in a way that works for them.
Potential difficult deviations: In addition to the technical and administrative obstacles that may arise, such as permits and supplier issues, deviations can create additional problems for residents. An example is if a person with a disability has planned to move based on the timeline, but the renovation is delayed. How does the property owner handle this, and how should you, as the person responsible for communication, handle the situation? It requires preparation to quickly find solutions and minimize the impact, especially if alternative external accommodations have already been booked.
Milestones: Specify which critical moments are considered milestones, such as when specific parts of the work will begin and end, and ensure that this is presented simply and visually to residents.
Timeline: Include an overall timeline that visually shows when different phases will occur. This should be presented weekly to clearly show milestones and when different steps start and finish.
Description: Inform about the start, scope, and purpose of the project.
Project Description: Create a clear description of what is covered in the entire project. Divide the project by property if it involves multiple buildings to make the information more relevant for each resident.
Justification: Early and clear information gives customers an overall understanding and sets expectations at the right level. It prevents worry and serves as a reference point if future conflicts or misunderstandings arise. By being transparent, the risk is reduced that someone will claim they didn't understand or that the information didn't reach them in an accessible way.
Points to consider: It is important to consider that different people need information communicated in different ways. This includes language barriers, age, digital maturity, and other conditions such as mobility impairments or disabilities. Adapt communication channels and formats so that everyone gets access to the information they need in a way that works for them.
Potential difficult deviations: In addition to the technical and administrative obstacles that may arise, such as permits and supplier issues, deviations can create additional problems for residents. An example is if a person with a disability has planned to move based on the timeline, but the renovation is delayed. How does the property owner handle this, and how should you, as the person responsible for communication, handle the situation? It requires preparation to quickly find solutions and minimize the impact, especially if alternative external accommodations have already been booked.
Milestones: Specify which critical moments are considered milestones, such as when specific parts of the work will begin and end, and ensure that this is presented simply and visually to residents.
Timeline: Include an overall timeline that visually shows when different phases will occur. This should be presented weekly to clearly show milestones and when different steps start and finish.
Description: Inform about the start, scope, and purpose of the project.
Project Description: Create a clear description of what is covered in the entire project. Divide the project by property if it involves multiple buildings to make the information more relevant for each resident.
Justification: Early and clear information gives customers an overall understanding and sets expectations at the right level. It prevents worry and serves as a reference point if future conflicts or misunderstandings arise. By being transparent, the risk is reduced that someone will claim they didn't understand or that the information didn't reach them in an accessible way.
Points to consider: It is important to consider that different people need information communicated in different ways. This includes language barriers, age, digital maturity, and other conditions such as mobility impairments or disabilities. Adapt communication channels and formats so that everyone gets access to the information they need in a way that works for them.
Potential difficult deviations: In addition to the technical and administrative obstacles that may arise, such as permits and supplier issues, deviations can create additional problems for residents. An example is if a person with a disability has planned to move based on the timeline, but the renovation is delayed. How does the property owner handle this, and how should you, as the person responsible for communication, handle the situation? It requires preparation to quickly find solutions and minimize the impact, especially if alternative external accommodations have already been booked.
Milestones: Specify which critical moments are considered milestones, such as when specific parts of the work will begin and end, and ensure that this is presented simply and visually to residents.
Timeline: Include an overall timeline that visually shows when different phases will occur. This should be presented weekly to clearly show milestones and when different steps start and finish.
Description: Inform about the start, scope, and purpose of the project.
Project Description: Create a clear description of what is covered in the entire project. Divide the project by property if it involves multiple buildings to make the information more relevant for each resident.
Justification: Early and clear information gives customers an overall understanding and sets expectations at the right level. It prevents worry and serves as a reference point if future conflicts or misunderstandings arise. By being transparent, the risk is reduced that someone will claim they didn't understand or that the information didn't reach them in an accessible way.
Points to consider: It is important to consider that different people need information communicated in different ways. This includes language barriers, age, digital maturity, and other conditions such as mobility impairments or disabilities. Adapt communication channels and formats so that everyone gets access to the information they need in a way that works for them.
Potential difficult deviations: In addition to the technical and administrative obstacles that may arise, such as permits and supplier issues, deviations can create additional problems for residents. An example is if a person with a disability has planned to move based on the timeline, but the renovation is delayed. How does the property owner handle this, and how should you, as the person responsible for communication, handle the situation? It requires preparation to quickly find solutions and minimize the impact, especially if alternative external accommodations have already been booked.
Milestones: Specify which critical moments are considered milestones, such as when specific parts of the work will begin and end, and ensure that this is presented simply and visually to residents.
Timeline: Include an overall timeline that visually shows when different phases will occur. This should be presented weekly to clearly show milestones and when different steps start and finish.
Description: Inform about the start, scope, and purpose of the project.
Project Description: Create a clear description of what is covered in the entire project. Divide the project by property if it involves multiple buildings to make the information more relevant for each resident.
Justification: Early and clear information gives customers an overall understanding and sets expectations
at the right level. It prevents worry and serves as a reference point if future conflicts or misunderstandings arise. By being transparent, the risk is reduced that someone will claim they didn't understand or that the information didn't reach them in an accessible way.Points to consider: It is important to consider that different people need information communicated in different ways. This includes language barriers, age, digital maturity, and other conditions such as mobility impairments or disabilities. Adapt communication channels and formats so that everyone gets access to the information they need in a way that works for them.
Potential difficult deviations: In addition to the technical and administrative obstacles that may arise, such as permits and supplier issues, deviations can create additional problems for residents. An example is if a person with a disability has planned to move based on the timeline, but the renovation is delayed. How does the property owner handle this, and how should you, as the person responsible for communication, handle the situation? It requires preparation to quickly find solutions and minimize the impact, especially if alternative external accommodations have already been booked.
Milestones: Specify which critical moments are considered milestones, such as when specific parts of the work will begin and end, and ensure that this is presented simply and visually to residents.
Timeline: Include an overall timeline that visually shows when different phases will occur. This should be presented weekly to clearly show milestones and when different steps start and finish.
Description: Inform about the start, scope, and purpose of the project.
Project Description: Create a clear description of what is covered in the entire project. Divide the project by property if it involves multiple buildings to make the information more relevant for each resident.
Justification: Early and clear information gives customers an overall understanding and sets expectations at the right level. It prevents worry and serves as a reference point if future conflicts or misunderstandings arise. By being transparent, the risk is reduced that someone will claim they didn't understand or that the information didn't reach them in an accessible way.
Points to consider: It is important to consider that different people need information communicated in different ways. This includes language barriers, age, digital maturity, and other conditions such as mobility impairments or disabilities. Adapt communication channels and formats so that everyone gets access to the information they need in a way that works for them.
Potential difficult deviations: In addition to the technical and administrative obstacles that may arise, such as permits and supplier issues, deviations can create additional problems for residents. An example is if a person with a disability has planned to move based on the timeline, but the renovation is delayed. How does the property owner handle this, and how should you, as the person responsible for communication, handle the situation? It requires preparation to quickly find solutions and minimize the impact, especially if alternative external accommodations have already been booked.
Milestones: Specify which critical moments are considered milestones, such as when specific parts of the work will begin and end, and ensure that this is presented simply and visually to residents.
Timeline: Include an overall timeline that visually shows when different phases will occur. This should be presented weekly to clearly show milestones and when different steps start and finish.
Our checklist consists of 9 communication categories that are essential to familiarize yourself with, before the project starts.
Lay the groundwork before any actual issues arise and you’ll thank yourself later.
Description: Inform about the start, scope, and purpose of the project.
Project Description: Create a clear description of what is covered in the entire project. Divide the project by property if it involves multiple buildings to make the information more relevant for each resident.
Timeline: Include an overall timeline that visually shows when different phases will occur.
This should be presented weekly to clearly show milestones and when different steps start and finish.
Milestones: Specify which critical moments are considered milestones, such as when specific parts of the work will begin and end, and ensure that this is presented simply and visually to residents.
Justification: Early and clear information gives customers an overall understanding and sets expectations
at the right level. It prevents worry and serves as a reference point if future conflicts or misunderstandings arise. By being transparent, the risk is reduced that someone will claim they didn't understand or that the information didn't reach them in an accessible way.Points to consider: It is important to consider that different people need information communicated in different ways. This includes language barriers, age, digital maturity, and other conditions such as mobility impairments or disabilities. Adapt communication channels and formats so that everyone gets access to the information they need in a way that works for them.
Potential difficult deviations: In addition to the technical and administrative obstacles that may arise, such as permits and supplier issues, deviations can create additional problems for residents. An example is if a person with a disability has planned to move based on the timeline, but the renovation is delayed. How does the property owner handle this, and how should you, as the person responsible for communication, handle the situation? It requires preparation to quickly find solutions and minimize the impact, especially if alternative external accommodations have already been booked.
Description: Inform about the start, scope, and purpose of the project.
Project Description: Create a clear description of what is covered in the entire project. Divide the project by property if it involves multiple buildings to make the information more relevant for each resident.
Timeline: Include an overall timeline that visually shows when different phases will occur.
This should be presented weekly to clearly show milestones and when different steps start and finish.
Milestones: Specify which critical moments are considered milestones, such as when specific parts of the work will begin and end, and ensure that this is presented simply and visually to residents.
Justification: Early and clear information gives customers an overall understanding and sets expectations
at the right level. It prevents worry and serves as a reference point if future conflicts or misunderstandings arise. By being transparent, the risk is reduced that someone will claim they didn't understand or that the information didn't reach them in an accessible way.Points to consider: It is important to consider that different people need information communicated in different ways. This includes language barriers, age, digital maturity, and other conditions such as mobility impairments or disabilities. Adapt communication channels and formats so that everyone gets access to the information they need in a way that works for them.
Potential difficult deviations: In addition to the technical and administrative obstacles that may arise, such as permits and supplier issues, deviations can create additional problems for residents. An example is if a person with a disability has planned to move based on the timeline, but the renovation is delayed. How does the property owner handle this, and how should you, as the person responsible for communication, handle the situation? It requires preparation to quickly find solutions and minimize the impact, especially if alternative external accommodations have already been booked.
Description: Inform about the start, scope, and purpose of the project.
Project Description: Create a clear description of what is covered in the entire project. Divide the project by property if it involves multiple buildings to make the information more relevant for each resident.
Timeline: Include an overall timeline that visually shows when different phases will occur.
This should be presented weekly to clearly show milestones and when different steps start and finish.
Milestones: Specify which critical moments are considered milestones, such as when specific parts of the work will begin and end, and ensure that this is presented simply and visually to residents.
Justification: Early and clear information gives customers an overall understanding and sets expectations
at the right level. It prevents worry and serves as a reference point if future conflicts or misunderstandings arise. By being transparent, the risk is reduced that someone will claim they didn't understand or that the information didn't reach them in an accessible way.Points to consider: It is important to consider that different people need information communicated in different ways. This includes language barriers, age, digital maturity, and other conditions such as mobility impairments or disabilities. Adapt communication channels and formats so that everyone gets access to the information they need in a way that works for them.
Potential difficult deviations: In addition to the technical and administrative obstacles that may arise, such as permits and supplier issues, deviations can create additional problems for residents. An example is if a person with a disability has planned to move based on the timeline, but the renovation is delayed. How does the property owner handle this, and how should you, as the person responsible for communication, handle the situation? It requires preparation to quickly find solutions and minimize the impact, especially if alternative external accommodations have already been booked.
Description: Inform about the start, scope, and purpose of the project.
Project Description: Create a clear description of what is covered in the entire project. Divide the project by property if it involves multiple buildings to make the information more relevant for each resident.
Timeline: Include an overall timeline that visually shows when different phases will occur.
This should be presented weekly to clearly show milestones and when different steps start and finish.
Milestones: Specify which critical moments are considered milestones, such as when specific parts of the work will begin and end, and ensure that this is presented simply and visually to residents.
Justification: Early and clear information gives customers an overall understanding and sets expectations
at the right level. It prevents worry and serves as a reference point if future conflicts or misunderstandings arise. By being transparent, the risk is reduced that someone will claim they didn't understand or that the information didn't reach them in an accessible way.Points to consider: It is important to consider that different people need information communicated in different ways. This includes language barriers, age, digital maturity, and other conditions such as mobility impairments or disabilities. Adapt communication channels and formats so that everyone gets access to the information they need in a way that works for them.
Potential difficult deviations: In addition to the technical and administrative obstacles that may arise, such as permits and supplier issues, deviations can create additional problems for residents. An example is if a person with a disability has planned to move based on the timeline, but the renovation is delayed. How does the property owner handle this, and how should you, as the person responsible for communication, handle the situation? It requires preparation to quickly find solutions and minimize the impact, especially if alternative external accommodations have already been booked.
Description: Inform about the start, scope, and purpose of the project.
Project Description: Create a clear description of what is covered in the entire project. Divide the project by property if it involves multiple buildings to make the information more relevant for each resident.
Timeline: Include an overall timeline that visually shows when different phases will occur.
This should be presented weekly to clearly show milestones and when different steps start and finish.
Milestones: Specify which critical moments are considered milestones, such as when specific parts of the work will begin and end, and ensure that this is presented simply and visually to residents.
Justification: Early and clear information gives customers an overall understanding and sets expectations
at the right level. It prevents worry and serves as a reference point if future conflicts or misunderstandings arise. By being transparent, the risk is reduced that someone will claim they didn't understand or that the information didn't reach them in an accessible way.Points to consider: It is important to consider that different people need information communicated in different ways. This includes language barriers, age, digital maturity, and other conditions such as mobility impairments or disabilities. Adapt communication channels and formats so that everyone gets access to the information they need in a way that works for them.
Potential difficult deviations: In addition to the technical and administrative obstacles that may arise, such as permits and supplier issues, deviations can create additional problems for residents. An example is if a person with a disability has planned to move based on the timeline, but the renovation is delayed. How does the property owner handle this, and how should you, as the person responsible for communication, handle the situation? It requires preparation to quickly find solutions and minimize the impact, especially if alternative external accommodations have already been booked.
Description: Inform about the start, scope, and purpose of the project.
Project Description: Create a clear description of what is covered in the entire project. Divide the project by property if it involves multiple buildings to make the information more relevant for each resident.
Timeline: Include an overall timeline that visually shows when different phases will occur.
This should be presented weekly to clearly show milestones and when different steps start and finish.
Milestones: Specify which critical moments are considered milestones, such as when specific parts of the work will begin and end, and ensure that this is presented simply and visually to residents.
Justification: Early and clear information gives customers an overall understanding and sets expectations
at the right level. It prevents worry and serves as a reference point if future conflicts or misunderstandings arise. By being transparent, the risk is reduced that someone will claim they didn't understand or that the information didn't reach them in an accessible way.Points to consider: It is important to consider that different people need information communicated in different ways. This includes language barriers, age, digital maturity, and other conditions such as mobility impairments or disabilities. Adapt communication channels and formats so that everyone gets access to the information they need in a way that works for them.
Potential difficult deviations: In addition to the technical and administrative obstacles that may arise, such as permits and supplier issues, deviations can create additional problems for residents. An example is if a person with a disability has planned to move based on the timeline, but the renovation is delayed. How does the property owner handle this, and how should you, as the person responsible for communication, handle the situation? It requires preparation to quickly find solutions and minimize the impact, especially if alternative external accommodations have already been booked.
Description: Inform about the start, scope, and purpose of the project.
Project Description: Create a clear description of what is covered in the entire project. Divide the project by property if it involves multiple buildings to make the information more relevant for each resident.
Timeline: Include an overall timeline that visually shows when different phases will occur.
This should be presented weekly to clearly show milestones and when different steps start and finish.
Milestones: Specify which critical moments are considered milestones, such as when specific parts of the work will begin and end, and ensure that this is presented simply and visually to residents.
Justification: Early and clear information gives customers an overall understanding and sets expectations
at the right level. It prevents worry and serves as a reference point if future conflicts or misunderstandings arise. By being transparent, the risk is reduced that someone will claim they didn't understand or that the information didn't reach them in an accessible way.Points to consider: It is important to consider that different people need information communicated in different ways. This includes language barriers, age, digital maturity, and other conditions such as mobility impairments or disabilities. Adapt communication channels and formats so that everyone gets access to the information they need in a way that works for them.
Potential difficult deviations: In addition to the technical and administrative obstacles that may arise, such as permits and supplier issues, deviations can create additional problems for residents. An example is if a person with a disability has planned to move based on the timeline, but the renovation is delayed. How does the property owner handle this, and how should you, as the person responsible for communication, handle the situation? It requires preparation to quickly find solutions and minimize the impact, especially if alternative external accommodations have already been booked.
Description: Inform about the start, scope, and purpose of the project.
Project Description: Create a clear description of what is covered in the entire project. Divide the project by property if it involves multiple buildings to make the information more relevant for each resident.
Timeline: Include an overall timeline that visually shows when different phases will occur.
This should be presented weekly to clearly show milestones and when different steps start and finish.
Milestones: Specify which critical moments are considered milestones, such as when specific parts of the work will begin and end, and ensure that this is presented simply and visually to residents.
Justification: Early and clear information gives customers an overall understanding and sets expectations
at the right level. It prevents worry and serves as a reference point if future conflicts or misunderstandings arise. By being transparent, the risk is reduced that someone will claim they didn't understand or that the information didn't reach them in an accessible way.Points to consider: It is important to consider that different people need information communicated in different ways. This includes language barriers, age, digital maturity, and other conditions such as mobility impairments or disabilities. Adapt communication channels and formats so that everyone gets access to the information they need in a way that works for them.
Potential difficult deviations: In addition to the technical and administrative obstacles that may arise, such as permits and supplier issues, deviations can create additional problems for residents. An example is if a person with a disability has planned to move based on the timeline, but the renovation is delayed. How does the property owner handle this, and how should you, as the person responsible for communication, handle the situation? It requires preparation to quickly find solutions and minimize the impact, especially if alternative external accommodations have already been booked.
Description: Inform about the start, scope, and purpose of the project.
Project Description: Create a clear description of what is covered in the entire project. Divide the project by property if it involves multiple buildings to make the information more relevant for each resident.
Timeline: Include an overall timeline that visually shows when different phases will occur.
This should be presented weekly to clearly show milestones and when different steps start and finish.
Milestones: Specify which critical moments are considered milestones, such as when specific parts of the work will begin and end, and ensure that this is presented simply and visually to residents.
Justification: Early and clear information gives customers an overall understanding and sets expectations
at the right level. It prevents worry and serves as a reference point if future conflicts or misunderstandings arise. By being transparent, the risk is reduced that someone will claim they didn't understand or that the information didn't reach them in an accessible way.Points to consider: It is important to consider that different people need information communicated in different ways. This includes language barriers, age, digital maturity, and other conditions such as mobility impairments or disabilities. Adapt communication channels and formats so that everyone gets access to the information they need in a way that works for them.
Potential difficult deviations: In addition to the technical and administrative obstacles that may arise, such as permits and supplier issues, deviations can create additional problems for residents. An example is if a person with a disability has planned to move based on the timeline, but the renovation is delayed. How does the property owner handle this, and how should you, as the person responsible for communication, handle the situation? It requires preparation to quickly find solutions and minimize the impact, especially if alternative external accommodations have already been booked.